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pretty legit response I would trust their judgementover purchased music i wish i could post the whole conversation
microsoft agent:
For better assistance, will that be okay if I’ll be remotely accessing your computer to further troubleshoot the issue?
me : no i have issues with that my pc is fine
ms agent : May I know if you have tried deleting caches and cookies?
so at the end this is their response
Yes. Upgrade is the best solution
this is a windows 7 pc