im fake with everything now. i pretend im happy all the time, smile all the time(because u can hear it over the phone?!wtf) but ya im very fake now because of all the years of tech supportThe upselling I can forgive, I used to work for wells fargo and BoA and they did the same stuff, but if a rep is being rude they aren't doing their jobs. Even if they're stressed as fuck they have to be polite if that's part of their job description.