What? No it's not. The agents have to wait for the user to respond, so when people have 20 tabs of chats open and decide to check them every 30 minutes or so, it's the same amount of waiting.
Like why would I spend my time searching for the best Mexican restaurants that can seat 30 people and have meals under $20 in Dallas, find out what their availability is on a Sunday two weeks from now, ask them what time they want, confirm their time they chose is accepted, etc when I could make the same amount of money opening up a User hit and going
I want a Mexican table for 3 in Seattle
Sunday afternoon
Thanks I'll take that one
Thanks for booking my reservation
and make the same money