I had this perplexing exchange with her earlier...and just now noticed the last one she sent. Honest to goodness this is our conversation over email. I just edited out the email addresses.
Me: Hi there. I just caught your HIT, but the survey link is missing from it. Can you send me the link so that I can complete this for you before the time runs out on the HIT? Thanks!
Her:
https://www.mturk.com/mturk/contactus
Me: This is a link to contact mturk? The problem isn't with the platform. When setting up the HIT, you must have forgotten to include the link to your survey.
Her:
https://requester.mturk.com/
Her: Either way, it should not be this difficult to refund my money. If this is how it will be I will write the worst review on your company. I'm a very dissatisfied client.