Well shucks. The library limits us to 6 digital checkouts per month. Guess it's gotten SO popular that they have no choice.
No wonder they asked us for more funding, lol.
Looks like I'll be using Scribd to supplement my listening. It's only $8.99 a month for unlimited (ish, they will throttle you if you listen too much) so between the two I don't need unresponsive Audible.
Methinks they've gotten too big for their britches if they can't fix a very simple issue within 2 weeks of me being told, "Yep, we can do that, no problem!"