True, but I don't think they should take the ratings into account because they were never clearly explained (did the overall 1-10 "user experience" slider count toward the agent's rating total?) and it was/is too easy for chatters to submit the conversation without moving the slider bars. Even though they were marked as required, you could still submit a chat with the sliders at the default numbers and no interaction.
There was also a point last week where they moved all the defaults down to 3 (it was previously 5 for the user experience slider and 3 for the other sliders, which would give the agent a default score of 14 overall). So with the new default set at an overall score of 12, any chatter who didn't take the time to rate appropriately was effectively taking our bonus away. I truly don't think most chatters would have knowingly done that, but it would have been easily possible to miss a slider or forget the rating entirely.
I just think that after all the pay cuts and miscommunication, they should tally all of our completed tasks, divide them in half, and bonus us that amount. It would go a long way to engender some good will. If I can ever get someone communicative on the other end of these emails, I'll keep advocating for that for all the agents.