ATT pulled that same shit here, I didnt want Comcast at the time since they were getting really bad reviews for my city. So I had ATT come out and install. Week later my net is going up and down like every 15min and I call and complain, they come out, do something and its slow but better. Fast forward a few days, same issue and I get pushed up to higher tech support.....who promptly asks me HOW I got the service since I am so far from the box that I should have been told right off NO. ATT seems to be as useless as OCMP is smart.