Prolific needs to add capacity. They have dealt with this in the past, too. I think they will eventually get it sorted out. Their site is growing and it has continued to become busier over there. Just frustrating when it takes them a while to respond when their site gets sluggish.Prolific wants to be a contender to Amazon but it seems the site does not function that well or perhaps the challenge they offered to Amazon about being better about keeping out the unwanted ignited a few "problems". not a good thing to shout like that perhaps.