08/15 - Moving People on the Millionaire Show on Monday!

[redtokyoboxers]

Title: Yes/No Question | PANDA Requester: Three Lakes Research [A2UBAUG6X1WVQN] (TO) TO Ratings: No TO (Submit a new TO rating for this requester) Description: Determine if a post mentions a topic Time: 15 minutes Hits Available: 949 Reward: $0.00 Qualifications: Total approved HITs is greater than 1000; HIT approval rate (%) is greater than 50; TLR002 is not less than 1

WTF

a 50 percent improvement, or one more lake, if you prefer.

 

[Jaded]

Me: Sorry, my system is a little laggy right now,

-2 points for blaming a system for a delay. Please try and engage your caller in a way that does not place blame on you or others.

 

[catnapped]

a 50 percent improvement, or one more lake, if you prefer.

Maybe it's a super secret qual for Four Lakes

 

[Kessikitty]

Okay could someone just give me a hug, some ice cream, and a stuffed animal. I feel like I'm 6 right now and just need a good cry. I emailed the head of the registrar's office, and the office of the bursar. I'm just ready to nap for a century.

 

[loki3404]

VDX and Three Lakes posting $0.00 hits and rejections from Lucian. I'm gonna chalk this day up as a loss and take some of my $18 PE and buy a pizza.

 

[redtokyoboxers]

-2 points for blaming a system for a delay. Please try and engage your caller in a way that does not place blame on you or others.

That's true, tho. I could never apologize for something that I didn't personally screw up. Saved my sanity, I think.

 

[Devil_Dawg]

Yup. Because the only people who take customer satisfaction surveys are the people who are pissed at having been put on hold for an hour, so to try to make people happier, they have you do inane shit that just infuriates them more, then can't figure out why people still think your customer service is a fucking joke.

same with cruise reviews. most are only from complainers that expect everything to be perfect 100% of the time on the cruise. shit happens, move along

 

[seventhaxis]

VDX and Three Lakes posting $0.00 hits and rejections from Lucian. I'm gonna chalk this day up as a loss and take some of my $18 PE and buy a pizza.

 

[Jaded]

I could never apologize for something that I didn't personally screw up.

-2 points for not accepting blame.

I hate QA for customer service. I hope like hell I never have to do CS again.

 

[essjay]

-2 points for blaming a system for a delay. Please try and engage your caller in a way that does not place blame on you or others.

No, we were totally allowed to do that, but only if it was true. They monitored everything on your screen, so if you were just slow they would ding you, but if the system wouldn't open promptly, you were good.

 

[jayjay]

Okay could someone just give me a hug, some ice cream, and a stuffed animal. I feel like I'm 6 right now and just need a good cry. I emailed the head of the registrar's office, and the office of the bursar. I'm just ready to nap for a century.

 

[Jaded]

No, we were totally allowed to do that, but only if it was true. They monitored everything on your screen, so if you were just slow they would ding you, but if the system wouldn't open promptly, you were good.

That's a good company then. Mine would get pissy and pop up messages when they live QA'd us, "Please don't tell the customer about system issues." And then since I knew they were listening the rest of the call was a total failure.

 

[electrolyte]

That's a good company then. Mine would get pissy and pop up messages when they live QA'd us, "Please don't tell the customer about system issues." And then since I knew they were listening the rest of the call was a total failure.

This job sounds like a non-stop panic attack from 9-5.

 

[P L A Y E R 9 1]

 

[Jaded]

This job sounds like a non-stop panic attack from 9-5.

It was. I hated it so much.

 

[SquishyFluffkin]

That's a good company then. Mine would get pissy and pop up messages when they live QA'd us, "Please don't tell the customer about system issues." And then since I knew they were listening the rest of the call was a total failure.

I can't picture your little voice working a call center. I feel like you would get drowned out by all the people around you.

 

[Kerek]

-2 points for not accepting blame.

I hate QA for customer service. I hope like hell I never have to do CS again.

It was. I hated it so much.

 

[Jaded]

I can't picture your little voice working a call center. I feel like you would get drowned out by all the people around you.

Yeah, I got "You need to speak up" a lot. I started using my angry voice on phone calls so they could hear me.

Angry voice hurts my throat though

 

[SquishyFluffkin]

Yeah, I got "You need to speak up" a lot. I started using my angry voice on phone calls so they could hear me.

Angry voice hurts my throat though

A voice I hope I never have to hear.

 

[essjay]

That's a good company then. Mine would get pissy and pop up messages when they live QA'd us, "Please don't tell the customer about system issues." And then since I knew they were listening the rest of the call was a total failure.

They didn't interrupt, but we could tell a call was being monitored by a code that popped up below the caller ID on the telephony screen. 06424 was live, 06425 was recorded. With the recorded ones, I just took a little longer cos they never did QA for calls over five minutes.